Start a Case

Tell me what's going on.

Fill this out as completely as you can. The more I know upfront, the faster I can give you a useful answer. I'll respond within 24 hours.

Your name

Email address

Phone number

Optional. Useful for faster back-and-forth on urgent cases.

What service do you need?

Device type

For data recovery cases. Skip if submitting for VHS only.

What happened?

Be as specific as you can: sounds the drive is making, what you tried, what error messages you saw.

How urgent is this?

How are you sending the device?

You don't need to remove the drive from your laptop — shipping the whole device is fine.

Need packaging help? See the shipping guide.

How did you find us?

Optional

I respond to everything within 24 hours. No spam, no marketing lists.

Prefer to email directly? [email protected] works fine too.