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Tell me what's going on.

Fill this out as completely as you can. The more I know upfront, the faster I can give you a useful answer. I'll respond within 24 hours.

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Optional. Useful for faster back-and-forth on urgent cases.

What service do you need?

Device type

For data recovery cases. Skip if submitting for VHS only.

What happened?

Be as specific as you can: sounds the drive is making, what you tried, what error messages you saw.

How urgent is this?

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Prefer to email directly? [email protected] works fine too.